FAQ

What should I expect to see in my Posh Pack?

 

The great thing about Posh Packs is the contents vary each month. But you can count on receiving one personally styled outfit + an additional item (may include a piece of jewelry, other accessories, and/or Sara Happ or Kai beauty product.)

The higher the membership level the more exclusive the brands.


 

 

Which ages are perfect for posh packs?

 

We primarily style ages 18 and up. We do not offer children’s clothing at this time.

 

DO YOU OFFER PLUS SIZING?

 

We do not offer it through Posh Packs at this time. 

 

What if my denim/DRESS size is

not listed on the style quiz?

 

If your denim or dress size is not listed you can expect to see primarily tops, cardigans, outerwear and accessories in your Pack.

 

 

WHAT IF IT SAYS "YOUR PAYMENT COULDN'T BE PROCESSED"?

Simply hit "try again" and re-enter your card details. You will not be charged twice. 

 

 

Do you accept returns?

 

If your item is damaged or is the incorrect size, we will gladly exchange it.

Notify us of the issue here and we will email you a return label.

 

We do not accept any other returns at this time.

 

 

 

How much is shipping?

 

FREE!

What if my address changes?

Update your address on your account page.


 

 

When will my Posh Pack be shipped?

& how long does shipping take? 

Orders will be shipped within 7-14 days after your payment is processed. 

 

Shipping dates/times are estimated and subject to change. 

 

Can I Pause my membership?

Yes! Login to your account and select "pause membership" and we will adjust your order accordingly.

 

 When you pause your membership, your payment information is then removed for security reasons.

 In order to resume your membership you will need to resubmit your payment info. 

 

How do I cancel my subscription?

Login to your account and select "cancel membership."


 

 

CAN I Add ON to my order?

 

While this is not a standard feature for Posh Packs, always feel free to contact us if you need additional pieces

or would like to order something from the @poshboutiquesf Instagram. We’ll take care of it for you!

 

How do I update my style quiz?

 

Simply retake the style quiz here. On the very last question select that you are updating your style profile. We will do the rest!

 


 

Where do you ship?

To all 50 states! We are working towards shipping out of the country in the future.



 

Please submit any additional questions here and we will get back to you ASAP.